Privacy Policy

Effective Date: 01/01/2026
Last Updated: 01/01/2026

Renna World (“Renna World,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit rennaworld.com, any affiliated Renna websites, mobile experiences, digital properties, and any related products, services, communications, or platforms that link to this Privacy Policy (collectively, the “Services”).

Renna World is the parent company of the Renna family of brands, which may include category-specific businesses, platforms, and service offerings such as RennaTrade, RennaCar, RennaRoom, RennaFit, RennaShare, RennaBook, RennaQuip, RennaSpace, RennaGear, and RennaKIT. When you interact with one of these brands, that brand may operate under this Privacy Policy, a supplemental privacy notice, or a separate privacy policy where applicable.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by or on behalf of Renna World through:

• our websites and landing pages;

• email, text, chat, and other communications with us;

• forms, account registration pages, waitlists, surveys, and support requests;

• business development, investor, media, and partnership inquiries;

• interactions with Renna World and affiliated Renna brands;

• certain offline interactions that later become part of our systems.

This Privacy Policy does not apply to:

• third-party websites, apps, or services not controlled by us;

• payment providers, identity verification vendors, logistics providers, or other third parties operating under their own privacy policies;

• employment-related data collected from job applicants, employees, or contractors, unless separately stated;

• information that has been de-identified, anonymized, or aggregated so it can no longer reasonably identify an individual.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the Services, from affiliated brands, and from third parties.

A. Information You Provide Directly

We may collect information you provide when you:

• create an account;

• sign up for emails, newsletters, waitlists, or updates;

• request information about Renna World or a Renna brand;

• submit a contact form;

• make a reservation, request, inquiry, or booking;

• participate in surveys, promotions, or research;

• communicate with customer support;

• submit partnership, investor, media, or business inquiries.

This information may include:

• full name;

• email address;

• phone number;

• mailing address;

• company name;

• job title;

• billing address;

• payment-related details submitted through checkout flows;

• account username and password;

• profile information;

• preferences and interests;

• communications and message content;

• any other information you choose to provide.

B. Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• IP address;

• device identifiers;

• browser type and version;

• operating system;

• referral URLs;

• pages viewed;

• links clicked;

• time spent on pages;

• approximate location derived from IP address;

• app or site usage activity;

• dates and times of access;

• cookie and similar technology data.

C. Transaction and Service Information

Depending on the Services you use, we may collect:

• order, reservation, rental, booking, or inquiry records;

• items viewed, saved, rented, listed, exchanged, or returned;

• service history;

• customer support history;

• delivery, pickup, or service fulfillment information;

• subscription or membership details;

• account activity records.

D. Identity, Eligibility, and Verification Information

For certain products or services, we or our service providers may collect information necessary to verify identity, eligibility, age, insurance status, driving qualifications, or fraud risk. This may include:

• date of birth;

• government-issued identification information;

• driver-related information;

• account authentication information;

• fraud-prevention signals;

• verification results.

E. Information from Affiliates and Partners

We may receive information from affiliated Renna brands, service providers, marketing partners, analytics providers, payment processors, logistics partners, identity verification vendors, social media platforms, and other partners.

F. Sensitive Information

Depending on the service, some information may be considered sensitive under applicable law. We do not collect sensitive personal information unless reasonably necessary for a legitimate business purpose, to provide requested services, to comply with law, or with your consent where required. Sensitive information may include government identification data, precise location data, health or wellness-related information, or financial account details, depending on the service you use.

3. How We Use Personal Information

We may use personal information for the following purposes:

A. To Provide and Operate the Services

We use information to:

• provide websites, platforms, and brand experiences;

• create and manage accounts;

• process reservations, transactions, requests, and service interactions;

• facilitate rentals, exchanges, listings, returns, support, and fulfillment;

• manage user authentication and account security;

• operate the Renna ecosystem across brands and services.

B. To Communicate with You

We may use information to:

• respond to inquiries;

• provide customer support;

• send service-related notices;

• send confirmations, receipts, updates, and reminders;

• provide requested brand, product, or investor information;

• send newsletters, promotional messages, and marketing communications, where permitted.

C. To Personalize and Improve the Experience

We may use information to:

• understand user preferences;

• recommend brands, products, or services;

• personalize content and features;

• improve website functionality and user experience;

• test new features and offerings;

• conduct analytics, research, and product development.

D. To Maintain Safety, Security, and Integrity

We may use information to:

• detect and prevent fraud, abuse, theft, and misconduct;

• verify identity and eligibility;

• investigate security incidents;

• enforce our terms, agreements, and policies;

• protect our users, staff, partners, brands, and business operations.

E. For Legal and Compliance Purposes

We may process information to:

• comply with applicable laws, regulations, legal processes, and governmental requests;

• maintain business and financial records;

• respond to claims, disputes, and legal proceedings;

• exercise and defend legal rights.

F. For Corporate and Strategic Purposes

We may use information to:

• support business planning, reporting, and portfolio management;

• evaluate partnerships, investment opportunities, acquisitions, restructurings, and corporate transactions;

• administer internal operations and governance across Renna World and affiliated entities.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• performance of a contract or steps taken at your request before entering into a contract;

• our legitimate business interests, such as operating, improving, securing, and growing our Services;

• compliance with legal obligations;

• your consent, where required;

• protection of vital interests;

• public interest or other lawful grounds permitted by applicable law.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs, scripts, and similar technologies to collect information automatically and support our Services.

These technologies may help us:

• remember preferences;

• keep users signed in;

• understand site traffic and behavior;

• improve website performance;

• support advertising and marketing efforts;

• measure campaign effectiveness;

• prevent fraud and maintain security.

You may be able to control cookies through your browser settings or other tools. However, disabling cookies may affect site functionality.

Some browsers may offer “Do Not Track” settings. Because there is not always a consistent industry standard for responding to such signals, our Services may not respond to all such settings unless required by law.

6. How We Share Personal Information

We may share personal information in the following circumstances:

A. Within the Renna World Family

We may share information among Renna World and affiliated Renna brands, subsidiaries, and related entities for purposes consistent with this Privacy Policy, including operations, support, analytics, personalization, and brand management.

B. Service Providers and Vendors

We may share information with service providers that perform functions on our behalf, such as:

• hosting and cloud infrastructure;

• payment processing;

• analytics;

• customer support;

• communications delivery;

• identity verification;

• fraud prevention;

• logistics and fulfillment;

• marketing and advertising;

• booking or scheduling infrastructure;

• document storage and software tools.

These parties are authorized to process personal information only as needed to provide services to us or as otherwise permitted by law.

C. Business Partners and Integrations

We may share information with partners when necessary to provide a service you request, enable a transaction, support an integration, or operate a co-branded or brand-specific offering.

D. Legal, Safety, and Compliance Disclosures

We may disclose personal information when we believe in good faith that disclosure is necessary to:

• comply with law, regulation, subpoena, court order, or legal process;

• respond to lawful requests from public authorities;

• enforce contracts or policies;

• detect, prevent, or address fraud, security, or technical issues;

• protect the rights, safety, property, or operations of Renna World, affiliated brands, users, or others.

E. Corporate Transactions

We may disclose or transfer information in connection with a merger, acquisition, financing, asset sale, restructuring, bankruptcy, change in control, or other corporate transaction involving all or part of our business.

F. With Your Direction or Consent

We may share information with third parties when you direct us to do so or when you otherwise consent.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide requested services;

• maintain your account;

• complete transactions and fulfill obligations;

• comply with legal, tax, accounting, and reporting requirements;

• resolve disputes;

• enforce agreements;

• maintain security and fraud-prevention records;

• support legitimate business needs.

Retention periods may vary depending on the type of information, the nature of the service, and legal requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, encryption where appropriate, network protections, authentication procedures, vendor management, and internal security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized account activity.

9. International Data Transfers

Renna World may store and process information in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we take appropriate measures to protect personal information transferred across borders.

10. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• know whether we collect, use, or disclose your personal information;

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion of personal information, subject to exceptions;

• request a copy of your data in a portable format;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent;

• opt out of certain marketing communications;

• opt out of certain targeted advertising, profiling, or sales/sharing of personal data where applicable;

• appeal a denial of a privacy request, where provided by law.

To exercise privacy rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing certain requests. We may also deny requests where permitted or required by law.

You may opt out of marketing emails by using the unsubscribe link in those messages. Even if you opt out of marketing communications, we may still send transactional or service-related communications.

11. U.S. State Privacy Disclosures

If you reside in a U.S. state that provides privacy rights under applicable law, you may have additional rights relating to access, deletion, correction, portability, and opting out of certain uses of personal information.

Where required, we will honor eligible requests and will not discriminate against you for exercising applicable privacy rights, subject to legal exceptions and service-related limitations.

If required by applicable law, we may also provide supplemental state-specific notices addressing categories of information collected, purposes of use, retention, and disclosure practices.

12. EEA, UK, and Other International Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar protections, you may have rights including access, rectification, erasure, portability, objection, restriction, and withdrawal of consent, subject to applicable limitations.

You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Where Renna World acts as a controller of personal data, we will process personal data in accordance with applicable legal requirements. In some cases, a specific Renna brand or service provider may act as an independent controller or processor depending on the service involved.

13. Children’s Privacy

Our Services are not directed to children under the age required by applicable law to provide consent on their own, and we do not knowingly collect personal information directly from children without appropriate authorization where required.

If you believe a child has provided personal information to us in violation of applicable law, please contact us so we can take appropriate steps.

14. Third-Party Links and Services

Our Services may contain links to third-party websites, tools, booking systems, payment providers, social media platforms, or other services. This Privacy Policy does not apply to the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party services you interact with.

15. Marketing and Advertising

We may use personal information to market Renna World, affiliated brands, and related offerings, subject to applicable law. This may include email campaigns, remarketing, ad measurement, audience insights, and promotional personalization.

We or our partners may use cookies and similar technologies to deliver or measure advertising. Where required by law, we will obtain consent before engaging in certain advertising-related data practices.

You may have rights to opt out of certain targeted advertising or related data uses depending on your jurisdiction.

16. User Content and Communications

If you submit reviews, testimonials, listings, profile content, feedback, images, comments, or other materials to our Services, we may use and display that content in connection with operating and promoting the Services, subject to our terms and applicable law.

Please do not submit personal information you do not want made visible or used in accordance with the context in which it was submitted.

If you contact us by email, chat, or support tools, we may retain those communications to process your request, improve support, and maintain records.

17. Brand-Specific Supplemental Notices

Because Renna World operates as a house of brands, certain Renna businesses may collect additional categories of information depending on their services. For example:

• vehicle or mobility services may require driver or eligibility information;

• room or space services may require reservation, occupancy, or access information;

• fitness or wellness services may involve preference or usage details;

• marketplace or shared-access services may involve listing, transaction, or verification information.

Where needed, we may provide brand-specific disclosures or supplemental privacy notices that apply in addition to this Privacy Policy.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technologies, legal requirements, or privacy practices. When we do, we will revise the “Last Updated” date at the top of this page.

If required by law, we will provide additional notice or obtain consent for material changes.

Your continued use of the Services after an updated Privacy Policy becomes effective indicates your acceptance of the revised policy, to the extent permitted by law.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your rights and choices, please contact us at:

Renna World
7700 Windrose Ave
Plano, TX 75024
United States

Email: privacy@rennaworld.com
General Contact: hello@rennaworld.com
Support: support@rennaworld.com

If you submit a privacy request, please include enough information for us to identify you and understand the nature of your request.